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Edward Giles Online Estate Agents

Client Testimonials

What clients say about our service means a lot to us.
We strive to deliver professional and personal service in all that we do, and to achieve what all sellers want: to obtain the very best price for their property.
By adhering to these core values, our goal is to expand our business through reputation and recommendation. See what some of our clients have said about our services.

 


Mr & Mrs Robertson from Leicester

I am writing to thank you for your hard work and perseverance in selling our bungalow and home based business.

We have bought and sold many times over the years and, almost without exception, we have found that high street agents lose interest after a few weeks if the property doesn’t sell, and often they have young “negotiators” who simply don’t have the experience and training to be expected to discuss and agree the sale of what for most people is by far their most valuable asset.

For a very reasonable one-off fee, Edward Giles arranged for professional photographs, advised us,  ensured that our property featured on the most popular internet portals and, even though you are based over 100 miles from us, consistently produced more viewings than high street agents local to us.    Finally having found us a buyer, you patiently dealt with a complicated chain which broke once and threatened to do so again, you followed  progress up and down the chain, you kept  all parties in the loop and finally you brought home a sale.

The most important selling tool these days is the internet.   Edward Giles is able to provide access to the most widely used property portals, and backs this up with reliable, pragmatic and sound advice and support.   Why pay thousands in commission to a high street agent with an expensive office when you can get service like this for a few hundred?

We will certainly use you next time, meanwhile keep up the good work and we wish you every success.

Kind regards.

Mr and Mrs G Robertson

Tom & Lina from Twickenham

saved £6000

We first discovered Edward Giles Online when Jamie Higgs showed us a property for sale in Twickenham. We were pleased with Jamie’s personable and no-hype approach and surprised by the very reasonable fee for selling a property. When it came time to sell our own property we compared meetings with Edward Giles and a traditional high street agent and chose Edward Giles.

 

From the outset, communications were prompt and clear. Jamie gave us calm and professional service throughout the process of photography, listing on Zoopla and Rightmove, handling sales enquiries and then negotiating an increase on initial offer.

 

Unlike some online agents, sales progression and troubleshooting was also included in the fee. Jamie Higgs took this role seriously, defusing several tense moments and seeing the sale through to completion.

 

My wife and I would not hesitate to recommend Edward Giles Online and we’re pleased to add this review to the many we read on the website.

Foxhill Homes ltd.

saved £12,000

Jamie,

I’d like to thank you for your perseverance over the past few months and numerous time-wasting buyers, in finally finding a buyer for our land who paid a good market price given difficult market conditions. I noticed that you kept going while your competition, our high street agent, waned at times. I am also grateful that you stayed close to the buyer as the transaction progressed which meant we had good insight into his enthusiasm which I am sure guided your robust reply just before exchange which dealt with the buyers attempt to “chip” the agreed price. Commercial land buyers are certainly a difficult bunch to deal with. We are so glad to be through this now.

John Everitt from Hampton

saved £10,830

Based on my sad experience of the ineffectiveness of an established local estate agent who would have cost me £11,250 (incl. VAT) had they been successful in selling our house within the timeframe they assured me they would, I would advise anyone marketing their property to “TRY EDWARD GILES FIRST”.  I only wish I had followed my own advice (to be fair, I hadn’t heard of Edward Giles at that time).

 

After all, what is the worst that can happen? You lose the £495 upfront fee before going to a local estate agent who will charge you 20+ times more.  However, based on my experience of the quality of your estate agency services, I can think of no reason why the local estate agent will do better than Edward Giles – your property is advertised in all the same places so, if the property is realistically priced, it will sell.  And with no contract, we (the customer) are totally in control over how our house is marketed and with whom as opposed to be being tied in to the local agent.

 

I have to admit that based on the price, I felt I had no right to expect too much in the way of professional services from Edward Giles.  How wrong I was.

 

Starting with Jamie’s prompt visit to take photos, his excellent advice on price (uninfluenced by any prospect of commission), through the same day uploading of the details to all the relevant web sites, and the extremely efficient way in which viewings were arranged (we preferred to carry out the viewings ourselves), Edward Giles’s service was faultless.

 

In our case, Jamie placed our details online on a Tuesday and we agreed a firm offer for the asking price from a good buyer on the Sunday – we had another offer as well the following day – after several viewings over this period.  Yes, we had priced our property realistically for a quick sale but we got what we wanted and more (bearing in mind the huge saving on estate agent’s fees).

 

So, that’s our Edward Giles story – and a very good one it is too!  Based on our experience, Jamie, I honestly think you are well under-pricing your services – we would have been happy to pay twice what you charged as an upfront fee now I know that you offer all the services of an estate agency and not just a service for getting all the details on all the relevant online sites which was more what I was expecting.

 

Edward Giles has met and far exceeded my expectations and I shall certainly be recommending you to anyone who will listen and, hopefully, I can get to them BEFORE they get tied in to a contract from a local estate agent.  Thank you, Jamie.

Alison Davey from Teddington

saved £4,554

I was very pleased with the excellent customer service I received from Jamie and Nick at Edward Giles.  The excellent listings on all the property websites and the efficient personal viewings brought forward a good sale price, saving thousands of pounds of fees.  I wouldn’t hesitate to both recommend and to use Edward Giles in the future.

Eugene Green from Surbiton

Just to say many thanks for all your hard work for the sale of our house. You have given us excellent service in a very professional but friendly way and also saved us a considerable amount of money.

Martin and Jude from Isleworth

saved £6,330 in fees

 

 

Jamie and Nick provided a first class service for a fraction of a traditional estate agent’s price.

 

Photos taken, EPC certificate arranged, online website details uploaded and potential buyers managed.

 

Edward Giles provided a efficient, effective and very economical one-stop shop service, why would we settle for the traditional estate agents model!

 

Thank you Jamie and Nick for great service.

 

I hope all goes well for the future and your business goes from strength to strength.

 

All the best, Martin

Mr & Mrs Smith from Middlesex

saved £3,540 in fees

From the moment we agreed to use Edward Giles, they were 100% on the ball and that never changed throughout our whole sale and purchase process. They were always willing and able to talk and clear up any questions we had, even though there were not many, as they usually contacted us to let us know of anything they felt we would want to know.

We were a little sceptical of the format at first, as people are when trying something new, but we realised very quickly that we had made the right decision, especially when we had over 20 people booked in for our open day.

On top of the large amount of money we saved, Jamie is very personable and a pleasure to deal with and made the process less stressful that it had been in the past.

We have recommended Edward Giles to friends already and will certainly continue to do so.

Mr Jerome from Wimbledon

Dear Prospective Seller/ Buyer

It is my pleasure to recommend Edward Giles Online as a real estate agent for any individual or family  looking to purchase a property.
Initially, having being used to dealing with renowned  high street estate agents, I was a little bit apprehensive with having to work with an internet based estate agent on this purchase.

However, in all my interactions with the team at Edward Giles; from the initial viewing,  through to making the offer on the property , the follow-up on legal and conveyancing queries, and in the final exchange of contracts and sale, I found them professional, personable and efficient in addressing/ following up on any concerns  that arose during my house purchase.

 

As such I am pleased to recommend Edward Giles Online  to anyone looking to buy or sell a home.

 

Regards,

Happy Homeowner
Mr. Jerome

Tracy Whittaker from Teddington

saved £3,729 and achieved 10% more than High Street agents valuations.

I would certainly recommend Edward-Giles. Nick
and Jamie offered the same level of service as their competitors at a fraction
of the cost. They provided excellent service from the outset. They have vision
and not afraid to try new approaches. A prime example is that local competitors
undervalued our property by 10% because they didn’t see the potential that
Jamie saw in the layout of the property. They gave a complete post-offer
service, chasing solicitors and keeping all parties up-to-date on progress. Most
importantly they listened and provided a point of sanity when things got
stressful.  I will use them again.

Sellers in Staines Middlesex

Edward Giles gave a professional service right from the beginning, explaining clearly how they work and they took time and care taking the photos of our home to go onto the websites.  We had prompt feedback from the viewings we received so we were not left wondering what prospective viewers were thinking.  They were always very responsive when it was necessary to progress chase the different stages of the sale process. They worked with integrity which was important to us and we would recommend them wholeheartedly.

Mr and Mrs Watson from Isleworth

saved £6,780 in fees

We would recommend Edward Giles to anyone. After falling in love with a bungalow before we had ours on the market, we were under pressure to sell quickly. Edward Giles had our house up for sale straight away and they found a buyer within two weeks. The service we received was excellent and all the viewings were arranged without any hassle. We enjoyed showing the buyers around the house that we had lived in for over 30 years and I feel it was good for the buyers too. The after sales service was better than we could have hoped for and we were always able to speak to the same person. We saved a fortune in fees compared to using a High Street agent, this is definitely the best way to sell a property.

Sam & Michelle Dance purchased through Edward Giles Online

Edward Giles were a true breath of fresh air. Their attitude and professionalism are a class apart from any other agent I have ever dealt with. I also think the idea of being shown around a property by the actual seller is a stroke of genius, as it gives you a true insight into the property and the area you will be buying into from the perspective of a local resident, and not a sales pitch from a smug estate agent. Jamie and Nick are not smug either, they are wonderful to deal with and a pleasure to speak with. I wouldn’t hesitate in recommending them to anybody and will certainly be using them again in the future. Thanks again for all your hard work on our purchase and all the best for the future!’ Sam & Michelle Dance

Mr & Mrs Coker from Twickenham

saved £4,487 in fees

Edward Giles provided us with a first-class service which was second to none in the sale of our property. It took them only a day to find a buyer for our property after we had been with a previous estate agent who failed to find a buyer for four months. Their service was total and complete, and their professionalism was highly satisfactory.

Mr & Mrs Telfer from Byfleet

saved £3,984 in fees

We were very disappointed with the level of service that we got from a local estate agent chain when we sold our last previous home, so thought we’d try something different this time.

We were impressed with Edward Giles from the outset. They were positive, yet realistic and after just one week we accepted an offer £15K above the sale price which a local estate agent had quoted.

Tim Chapman from Kent purchased a property through Edward Giles

Dear Edward Giles,

Your service was excellent and far, far better than anything I had from the local estate agents. Thanks for everything. I shall definitely be considering you if I do ever come to sell a property.
Thanks again, Tim.

Will & Camille on the day of moving into their beautiful cottage in Wimbledon

We loved having the opportunity of being shown around by the owner. All our questions could be answered; he knew the history of the home and he knew the area. It was also easy to get hold of the agent by phone whenever we needed to.

 

Catherine Rogers from Teddington

I have previously used well known high street estate agents for sales and purchases. With Edward Giles, I never expected to get so much for so little!  I received the same excellent service you should expect for a higher fee, with detailed weekly progress calls and Nick or Jamie to speak to at any time. I really cannot recommend them highly enough, a fabulous estate agent to sell a property through.

Eileen Mclean

saved £3,538 in fees

Dear Jamie,
Just to say many thanks for the fantastic service I received from you regarding the recent sale/purchase of my property.
Estate Agents can sometimes suffer from bad press but I can genuinely say that all my dealings with Edward Giles were carried out in a most courteous and professional manner.
The very low fees were an added bonus and I would not hesitate to recommend their services.

Mr and Mrs Clay from London

saved £6,302 in fees

The service at Edward Giles has been second to none and has made the whole ordeal so much more bearable.

Mr & Mrs Wellham from Middlesex

saved £2,820

Edward Giles were Very positive, Very helpful, Very knowledgeable. Communication whether via phone, text, email or post was always first class, the friendliness and guidance throughout the whole selling process was outstanding which made our sale run very smoothly, They managed to provide lots of potential buyers through our door as promised. Quick sale!

I would have no hesitation in using or recommending Edward Giles in the future. Thank you.

Louise Lake

My dealings with Edward Giles Online were entirely positive and I recommend them to all my friends.  They act with integrity, honesty and decency.  Their photography of my property was excellent.  Thank you.

Ben Evans

Most estate agents get a bad press but Nick and Jamie were excellent in helping to sell my flat, excellent communication throughout and I would highly recommend them.

Mr Bird from Wimbledon sold for over the asking price and

saved £3,175 in fees

New to the concept of online estate agency I was naturally sceptical at first. It was the clarity provided by Edward Giles that convinced me to try their online service. Not only are they cheaper than traditional agencies, their service is actually better. They do everything that a traditional agency does except all of the viewings. As I experienced – this is far from a downside. Who better than me to provide the right information on my property to the prospective buyer? Okay it’s a bit of time commitment at evenings and weekends, but it’s worth it when you hear prospective buyers say, “It’s so refreshing to be shown the property by the seller. Makes a change from the usual ‘don’t know’ and ‘I’ll get back to you on that’ responses from estate agency Saturday staff.

Following my experience with Edward Giles, I truly believe that the traditional model for estate agencies is due to change dramatically – and perhaps not before time. They provided everything the high street agencies promised, at a fraction of the price. Makes me wonder why I wasted so much money with other agencies in the past.

Honest, reliable, trustworthy. Not sure it’s fair to call Edward Giles ‘estate agents’. A pleasure from start to finish.

Mr Bretherton from Walton

saved £2,434 in fees

I just sold my property through Edward Giles estate agents and have to say the service was great. Very easy , hassle free and nice people to do business with and the low rates means I saved quite a bit of money too.

Mr and Mrs Hamilton from Kent

saved £3,972 in fees

“It was an easy choice for us, £350 +vat is a bargain when you consider that you get the personal service of a local estate agent. Edward Giles offer outstanding service at a fraction of the price of an expensive High Street estate agent.

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